CITY CAR RENTAL

CITY CAR RENTAL

CategoryCar Rentals
Rating
2.0

ABOUT CITY CAR RENTAL Vehicle selection

City Car Rental is located nearby the Keflavik airport in Iceland. We offer wide range of quality cars including small and fuel efficient cars, jeeps, luxury vehicles, 16 seat vans and everything in between.

View a list of the vehicles available  and our 4 x 4  cars.  

Whether you are planning a business trip or family vacation, we have the car that will suit your needs and budget. Our customers have access to 24/7 road assistance service.  Please see our video here Pick up and drop off

We offer various pick up and drop off locations in the Reykjavik and Keflavik areas including Keflavik International Airport. Pick up and drop off service is available 24/7 at all locations except at the Reykjavik office which is open from 8:00 until 23:00. Pick up and drop off costs 3.000 ISK for most locations including Keflavik International Airport, Keflavik area and the Greater Reykjavik area. Pick up and drop off is free at our offices in Reykjavik, Keflavik and zip codes 101, 103, 104, 105, 108, 109, 111, 200, 201 in Reykjavik.

Office locations We operate offices in Keflavik and Reykjavik offering free pick up/drop off at both locations.

Our office in Keflavik is located at Njarðarbraut 11, open 24/7. Please note that the office is NOT located at airport and there’s around 8 minute drive to the office.  Our office in Reykjavik is located at Snorrabraut 29 and open from 8:00 until 23:00. Click here to see the locations on Google Maps Phone: (+354) 771 4200 Fax: (+354) 511 3033 E-mail address: info@citycarrental.is

04 Reviews

  • 4 Ratings
  1. 1
    @celticfrancis Submission Mar 08, 2020

    AVOID THIS BUSINESS

    We returned home from beautiful Iceland last evening filled with great memories (as well as pictures and souvenirs). The only negative of our entire trip was our experience with City Car Rentals, a business we were referred to by an Iceland travel site (and ultimately lead to me changing from Europcar).

    Our troubles began with the nearly 60 minute wait for pick up at the airport (although they had my round trip flight info as well as others who too, were waiting on the shuttle). Our driver was friendly and engaging: however, once we arrived at the office, we were met by one of the least customer service oriented employees I have ever met (in a business that relies on providing foreigners car rental options and service). This gentleman proceeded to info us (and many in our group) that he would be putting a $3000USD hold on our credit card (I cannot find mention of this in the info they provided us with our reservation) and then requiring a $15 fee for the return trip to the airport (how else would we get there?). This charge is clearly missing in their confirmation of the paid reservation as the notification says "Airport Dropoff: Drop off your rental vehicle at our Keflavík office, located at Njarðarbraut 11, 260 Reykjanesbær (Keflavík). From there we will transfer you straight away to the departure hall at Keflavík International Airport. Our Keflavík International Airport Drop Off service is available always when flights are departing from Keflavík International Airport. Service is available two hours before first/last flight every day all year around.".

    Upon return, we were informed that we had returned our car five hours later than what our original reservation said and in spite of the fact I explained that we had discussed this with the agent at check in (that I had entered the return time in the Eastern Standard Time which of course is five hours earlier than Iceland's time zone), he refused to listen and went on to charge my card for an additional day.

    When we return to Iceland, we will walk before spending any time or money with this company.

  2. 1
    william_w_hu Submission Jan 30, 2020

    Dishonest business

    When we picked up the car, the agent told us to check thoroughly and take pictures where there is damage. He accompanied me to ckeck the car and pointed out damages.

    When we returned the car around 8:30 am in the morning in Jan, another agent told us that the shuttle was open and he would send us to the airport immediately. Our flight was 11 am and we were not able to reserve seats. We were 2 adults with 3 kids. The shuttle was really cold. We had been waiting more than 10 mins and the agent was chatting with his colleague in the office. Then he came over and told me there was a chip in the front glass. He charged for 100K ISK. We didn't have time to argue because we needed to get to the airport. He said they checked chips on the front glass everytime a customer picked the car. But his colleague didn't.

    The condition of the car was not good either. Wheel tended to go left. No GPS though it was on the order. Their address was also different from that in the order.

    Overall it doesn't seem a professional and host business.

  3. 5
    gramma886@gmail.com Submission Sep 25, 2019

    Thanks

    Everything was nice!!!

  4. 1
    Julie D Submission Sep 20, 2019

    Rent Somewhere Else!

    We booked through Travelocity months in advance. When we changed the number of days for our trip no one could reach them. We had prepaid. Travelocity recommended a new booking. So we did. Now we had 2 prepaid bookings and it took numerous calls and emails to get a response to make the change.
    When we arrived, there was only 1 person helping a gangly if customers and it took almost an hour. Then, the car we were given was a POS. It has 100,000 miles on it, needed new tires, the brakes squealed and the rotors were grinding on rear brakes. We had several warning lights come on throughout the use of the car. We thought about just leaving it somewhere and telling them to come get it. Thankfully, it stayed in one piece until the end of our trip. Then, we waited another 30 minutes returning it and waiting for a ride to the airport. Very disappointed.
    Upon explaining our experience and concerns, the kid at the counter told us to email corporate with complaints. So I did. Nothing.

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